Privacy Policy

EXCELLENT CLEAN SERVICE ("we", "us", "our") provides domestic and commercial cleaning services in Milton Keynes and the surrounding areas. We are the data controller for the personal information described in this policy.

You can contact us by phone on 07572 242 489 or by email at info@excleanservice.com.

Registered business name: EXCELLENT CLEAN SERVICE LTD.

When you request a quote or contact us, we collect:

• Your name
• Your email address
• Your phone number
• Property details you choose to submit (for example property type, number of bedrooms and bathrooms, postcode area, service required, frequency, preferred date and any notes you add)

We do not ask for special category data, payment card details or identity documents through this website.

• To prepare and send you a quote for cleaning services
• To respond to your enquiry by phone or email
• To arrange, schedule and carry out any cleaning you book
• To keep a record of enquiries, bookings and correspondence
• To meet our legal, tax and insurance obligations

We do not use your details for marketing unless you have separately asked us to, and we do not sell your information to anyone.

When you submit the quote or contact form, the details you provide are sent to our business email inbox (info@excleanservice.com) so that a member of our team can review them and reply, usually within 24 hours. We may follow up by phone or email using the contact details you supplied, and we keep the enquiry so we can reference it if you book with us.

• Contract — to provide a quote you requested and to deliver cleaning services you have booked.
• Legitimate interests — to respond to enquiries, keep accurate business records, and run and protect our business.
• Legal obligation — where we must keep records for tax, accounting or insurance purposes.
• Consent — for any optional cookies or optional marketing messages, which you can withdraw at any time.

We keep sharing to the minimum needed to run the business. Your information may be handled by:

• Our website hosting and form/email delivery providers, who process form submissions and deliver them to our inbox on our behalf
• Our email provider, so we can receive and reply to your messages
• Members of our own cleaning team, who receive only the details needed to carry out your clean
• Our accountant, insurer or professional advisers where necessary
• Authorities or regulators where we are legally required to disclose information

These providers act under our instructions and are not permitted to use your information for their own purposes.

This website is served over an encrypted (HTTPS) connection, and form submissions are transmitted securely to our inbox. Access to enquiry and customer information is limited to people who need it to do their job, and accounts are protected by passwords. No system can be guaranteed completely secure, but we take reasonable steps to protect your information against loss, misuse and unauthorised access.

We keep enquiry and customer information only for as long as we need it for the purposes described above — for example, while we are quoting or providing services to you, and afterwards where we still need the records for legal, tax, accounting or insurance reasons, or to deal with any query or claim. When information is no longer needed, we delete it or securely dispose of it.

Under UK data protection law you have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete information where we no longer need it
• Ask us to restrict or object to certain processing
• Ask us to transfer information you gave us to another provider, where applicable
• Withdraw consent where we rely on it

To exercise any of these rights, contact us using the details below. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

For information about cookies and similar technologies used on this website, please see our Cookie Policy.

Email info@excleanservice.com or call 07572 242 489. We aim to respond to privacy requests within one month.

We may update this policy from time to time to reflect changes to our services, our providers or the law. The latest version will always be published on this page with an updated date.